What are the products and services you offer?
Our product offering includes all automobile Tyres, Alloy Wheels, Batteries, Accessories and Genuine Parts of all major brands. We offer free installation with purchase of tyres for cars, vans, motorcycles/scooters. Additional services we offer include Wash, Polishing Painting, Interior Cleaning, Anti Rust treatment for under chassis and Silencer Coating, AMC for Car Interior and Exterior, Sun Control Film, AC Service, General Service and Repairs, Installation services, Wheel Balancing, Wheel Alignment, Nitrogen top-up/fill-up and tubeless tyre repair. You can avail these products and services at either our stores or at your location through our state-of-the-art mobile vehicles. Please note that certain services may not be available for doorstep services due to space and/or equipment required.
How can I search product and service for my vehicle through your website?
We offer two options to search products and services:
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Vehicle based: Select the make and model of your vehicle. Search results will display the products/services specifically for your specific vehicle
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Tyre Size based Search: If you know the exact specification of product for your vehicle, you can alternatively specify this in the supported format provided on our website’s Product Search feature. Search results will display the products based on the specifications you provide
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General Search: You can use general search feature on our website to search for keywords including product name, specification, brands, vehicle make model etc.
What is your pricing policy?
We offer very competitive prices for all our products and services based on transparent pricing policy. There are no hidden charges. Our efficient operations and volume purchase agreements with manufacturers allows us to offer the best prices to our customers. We guarantee the authenticity of all our products and quality of our service.
What is the purpose of your “Price Protection Policy”?
Total customer satisfaction is extremely important to us. If the price of your purchased product and/or service was reduced further by us, we will refund any difference in price of your purchase up to 30 days from the date of your purchase. Please send the details to us at
[email protected] to request price protection refund.
What do you mean by “No Obligation Order”?
We do not require any payment when you place an order for your product and service needs. You can place an order through our website or phone and make the payment when we deliver them at your location (for onsite delivery) or at any one of our stores. This option is currently available only to customers in Chennai. For areas outside Chennai, orders are processed after payment confirmation is received.
What is the difference between in-store and onsite option for delivery?
Onsite: We understand that our customers significantly value their time and prefer delivery of products and services at their preferred location such as work or home – without compromising quality and price. Our onsite delivery option caters exactly to this need. We deliver the product and services you order using our fully equipped state-of-the-art, world class innovative vehicles with well trained staff. We are undisputed leaders in our operations with exceptional logistics management to deliver products and services flawlessly through our courteous and trained employees.
In-store: Our stores are also equipped with state-of-the-art equipment, courteous and well trained staff to accept and process your order. You can place the order using our website, phone or walk-in process and avail relevant services in our stores. Our stores offer a comfortable wait area with free WiFi for customers walk-in service. We also offer vehicle pickup and dropoff services
What are different modes of acceptable payment?
We accept all forms of payment including cash, major credit/debit cards, NEFT/RTGS transfers. For bank transfers (NEFT/RTGS), please call us at 9884089737 or send us an email at
[email protected] so that we can provide our bank details relevant for completing such transfers.
What is the warranty for your products and how do you process claims?
All products sold by us are covered by manufacturer’s warranty before any repairs are carried out on the product. A repair on the product voids manufacturer’s warranty. Warranty claims can be processed either directly at manufacturer’s office by the customer or through our stores. Warranty Claims processed through us have typical claim processing of 2 weeks. This processing period covers delivering the product to manufacturer’s location and obtaining warranty claim report from manufacturer based on their inspection. We will convey results of claim and replacement cost for passed claim based on manufacturer’s assessment of prorated usage. Products failing warranty requirement based on manufacturer’s assessment will be available for pick up. You will have 15 days to collect replacement or your original product.
I placed an order online or through phone. How do I modify it?
You can call us at
+91-9884089737 to modify your order. You can also send an email to contact
@auto-drome.in to modify the order. Please specify order details to help us retrieve your order information for modification
How do I send feedback about my experience?
We significantly value your feedback and truly appreciate it. Please use the following link to provide your feedback. You can also send us an email at
[email protected]
I don’t see the product or service I need listed on your website. What should I do?
Please send us an email at contact
@auto-drome.in or call us at
+91-9884089737 with your requirements. Our well trained sales staff will be glad to provide all the details. You can also use Contact Us or Live Chat page on our website to reach us.